QUALITY CARE & TECHNOLOGY

Royal Rates Above the National Average on Key Metrics and Measures

First and foremost, our success is measured by the care we provide and the satisfaction scores we receive from patients and families. To that end, we have built a proven track record in home health, hospice and personal care services.

Home Health Care

The Centers for Medicare and Medicaid Services (CMS) posts Star Ratings for Medicare-certified home health agencies on its Home Health Compare website each quarter.

QUALITY OF PATIENT CARE STAR RATINGS: HOME HEALTH

Patient Care Star Ratings include outcome measures like improvement in ambulation, transferring and bathing, plus acute care hospitalization rates, and process measures like timely initiation of care, drug education and flu immunization. Royal is above the national average when it comes to quality of patient care.

ROYAL


4.43 stars (out of 5 stars)

NATIONAL AVERAGE


3.25 stars (out of 5 stars)

Rates for CMS October 2018 Release

PATIENT SATISFACTION STAR RATINGS

Patient Satisfaction Star Ratings are calculated by CMS based on the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey. These ratings include measures like the care received from the home health provider, communication between the home health agency and the patient, specific care issues including safety, pain management and medication, and an overall rating of care provided. Royal is above the national average when it comes to patient satisfaction.

Royal


3.66 stars (out of 5 stars)

NATIONAL AVERAGE


3.48 stars (out of 5 stars)

Rates for CMS October 2018 Release

TECHNOLOGY

The power of technology enables our clinicians to provide better care for our patients – at home, where they want to be.

Better communication, improved care plan coordination, enhanced documentation management and upgraded Electronic Medical Record (EMR) capabilities. That’s why we’ve invested in programs and technologies like these:

  • Industry-leading HomeCare HomeBase software system and point-of-care tablets
  • Provider Link, a free web-based patient management system that allows for electronic referrals, orders and access in the office or while away
  • Highly sophisticated care coordination and care transitions programs with advanced data and reporting capabilities
  • Specialized clinical programs, care protocols and disease management protocols are built into the EMR
  • Meaningful Use capabilities
  • EMR Integration
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